Money network quick start guide
Below are some general frequently asked questions. For additional or specific information about your program, please refer to the material in your Welcome Packet, including the FAQ section in your Quick Start Guide.
Q: How do I sign up for a Money Network® Visa® Education Funds Disbursement Card?
A: Your school should have information on how to sign up on their website. You can also stop by the Student Accounts or Financial Aid Office. You'll have to complete an authorization form before your school can deliver your financial aid credit balance electronically to you.
Q: What is the Money Network Visa Education Funds Disbursement Card?
A: Your Education Card has all the on-campus functionality you enjoy today plus the added convenience of having a powerful prepaid Account on the same card. You can access the Account with your card or online, and it is welcome everywhere Visa debit cards are accepted. Keep in mind this is NOT A CREDIT CARD. Your funds are FDIC insured and you can access your money through ATMs and checks.
Q: Do I have to pay a sign-up fee to get a Card?
A: No, it is a free benefit offered by your school. See the fee schedule for full list of fees.
Q: Do I get a new Card each time I get a new student aid disbursement?
A: No, your funds are deposited into your Account each time a disbursement occurs. You can use your existing Card to access the money in your Account at any time.
Q: I recently upgraded my card and now it isn't working. Why?
A: As part of the upgrade process, Money Network is required by the USA PATRIOT Act to verify your identity. If we are unable to do so your Card will be placed on hold. For more information, watch the video below.
Q: What if I don't spend all the money that was deposited into my Account?
A: Your money will remain in your Account until you spend, transfer or withdraw it. A monthly maintenance fee may apply if your Card does not register any activity for a specified period of time (See Fee Schedule for more information).
Q: How can I keep track of my balance?
- Via the Money Network® mobile app*.
Turn on push notifications to receive balance, deposit, and withdrawal notifications through the app.
- Via e-mail or text* message.
Visit us online or call Customer Service to sign up for automatic daily or weekly balance updates sent via e-mail or directly to your mobile device via text message.
- Online.
Login to your Account online.
- By phone.
Call Customer Service at 1-866-387-5146 to sign up.
Q: I don't want to pay any fees to withdraw cash; what can I do?
A: You can withdraw your money using one or a combination of the free services and transactions listed on your Fee Schedule. For instance, you can withdraw cash from the designated ATM on, or adjacent to campus, any Allpoint ATM, or by getting cash-back at participating merchants. To find surcharge free ATMs, use the Money Network® locator tool in the Money Network mobile app or online or call Customer Service.
Q: Is there an ATM withdrawal limit?
A: Yes. For security reasons, you can only withdraw up to $500 per transaction and per day (ATM owner may have lower limits).
Q: What are Money Network™ Checks and how do I use them?
A: You can use Money Network Checks like personal checks to pay bills or friends and family. To learn more about Money Network Checks and how to use them, watch the video below.
Q: Do I get checks with my Money Network Enabled Education Card?
- Call Customer Service to request more checks at no additional cost.
- Check cashing locations, such as participating Walmart™ stores, can be found by using the Money Network® locator tool online or by calling Customer Service.
Q: Is there a limit for the Money Network Check?
A: Yes, you can write a Money Network Check for up to $9,999.99 per check and per day.
Q: Will Walmart™ cash my Money Network Check?
A: Yes, most Walmart™ locations will cash your Money Network Check for up to $5,000 per check and per day. Please check with your local Walmart™, as some locations may have some restrictions or different policies.
Q: Do I have to write the Money Network Check for the full amount of my balance in order to use it?
A: No, you don't have to write the check for the full amount of your balance, only for the amount you need.
Q: Does my school know where I spend my money?
A: No. Your school does not have access to any of your Account information, including purchases and other transactions.
Q: What happens if I need to return a purchase?
A: Each merchant location has its own return policy and will handle the return in the same manner as any other Visa transaction. You may receive a credit to your Card, a cash refund or a store credit. It may take up to one week for a credit to appear.
Q: Can I get cash at an ATM with my Money Network Enabled Education Card?
- Enter your PIN
- Select WITHDRAWAL from CHECKING
- Enter the dollar amount you want to withdraw
- Take your cash and your receipt
Q: How can I reload my Account*?
- Depositing funds directly to your Account (at no charge). Different types of payments can be loaded directly onto your Account, including money from one or more jobs, tax refunds, child support and government benefits. Go online or call Customer Service to learn more.
- Have family or friends add money to your Account. They can send money from their bank account directly to your Money Network Account. Log in to your Account online to learn more.
- Through participating merchants or at a MoneyGram® or Western Union® location near you. To find a location, click here or call Customer Service.
- Purchase a Green Dot MoneyPak© with cash at a retailer near you (service fee of up to $4.95 applies), including Walmart, CVS, and Walgreens and follow the instructions on the MoneyPak to load your Card Account. Visit moneypak.com for more information.
- With Walmart Rapid Reload, you can load cash directly to your Card at any Walmart register for just $3.74 per load. Get more information here.
NOTE: Reload fees and limits for this option may vary by merchant. See Fee Schedule, Transaction Limit Schedule and Terms and Conditions for more information.
Q: Can I manage my Money Network Account online?
- Set up alerts online to receive your Account balance daily or once a week via e-mail or text message*
- View or hear your Account balance and transaction activity
- Change your PIN
- Request a statement**
- Transfer funds from your Account to a personal bank account
- Request a Secondary Card for a family member or dependent**+
- Send funds to a Secondary Card**+
Q: Can I transfer money from my Account to a personal bank account?
- Obtain the BANK ROUTING NUMBER and BANK ACCOUNT NUMBER from a personal check tied to the bank account that will receive the funds.
- Find out if the bank account is a CHECKING or SAVINGS account. Once you have the required information:
- Access your Account online or by calling the Customer Service number on the back of your card
- Select the option to transfer funds to a bank account and follow the instructions.
Q: What is a preauthorization and can I prevent it from happening?
A: A preauthorization is a temporary hold on a specific amount of your available balance and is used by merchants when authorizing certain electronic transactions.
To learn more about preauthorizations including the most common types of merchants that use them, watch the video below.
Q: What should I do if I don’t recognize the merchant or the amount for one of my recent transactions?
A: If you don’t recognize a transaction in your recent history, you can dispute the charge by calling the Customer Service number on the back of your Card. To learn more about how to dispute a transaction, watch the video below.
Q: What happens when I leave my school?
A: If you signed up for the Money Network Service through your school, the Account will stay active as long as you have funds available; you can continue to you use your Card until your Account balance is zero.
If you have upgraded your Card, you can continue to use it in several ways: you can enroll it with an employer to receive your pay, you can get your tax refund deposited directly and more.
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All trademarks, service marks and trade names referenced in this material are the property of their respective owners. Money Network® Checks and Money Network® Cards are issued by MetaBank™, Member FDIC.
